International Legal Technology Association & Institute for the Future of Law Practice
John Alber serves as Futurist for the Institute for Future of Law Practice, and for the International Legal Technology Association. He writes, speaks and consults widely, focusing on finding practical ways to reshape the delivery of legal services to suit a future demanding excellence far beyond substantive legal skills.
Prior to his current role, John was a transportation industry CEO. Thereafter, he led Bryan Cave LLP to become one of the most innovative firms in the world, serving as its Strategic Innovation Partner for more than 16 years. While at Bryan Cave, he also served for 7 years on the firm's Operating Group (its management committee).
At Bryan Cave, John created one of the first Practice Economics consulting groups, one of the client facing technology groups and one of the first in-firm legal process outsourcing (LPO) organizations. The groups he created developed innovative web-based, client-centric applications that delivered legal advice to clients, managed complex workflows and even created pleadings automatically. They also developed client-facing knowledge management, project management, project estimation and business intelligence systems and highly technology- leveraged alternative staffing solutions for engagements of all types.
John is an Emeritus fellow of the College of Law Practice Management. He has received a number of awards, both in the legal field and in information technology generally. Among other awards, he received ILTA's first ever Premiership Award, was named American Lawyer Media’s first ever ‘Champion of Technology', was given a Lifetime Achievement Award by Law Technology News and recognized as one of the ‘Top 25 CTOs’ in the world by Infoworld. In addition, while under his leadership, Bryan Cave received recognition as a CIO Magazine ‘Top 100 Company' and was twice recognized as ILTA’s Most Innovative Firm.
A partner in the Toronto office of Stikeman Elliott LLP, Andrea is responsible for the strategic direction of knowledge management and innovation - leading the firm's KM initiatives and working with practising lawyers and clients on innovative approaches to delivering legal services. As part of her practice, she leads client mandates to collaboratively develop solutions using a blend of legal knowledge, technology expertise, process improvement and project implementation experience. Andrea spearheads pilots of innovative and emerging technologies, leads the selection and implementation of legal technology tools and oversees the development and enhancement of the firm's extensive precedent, legal resources and client facing collections as well as aspects of the firm’s data and information management initiatives.
Chris Boyd is the chief operating officer for Wilson Sonsini Goodrich & Rosati in Palo Alto, California. Chris leads the firm’s teams that handle attorney recruiting, business development, diversity and inclusion, human resources, knowledge management, marketing, practice management, professional development, research and information services, and work allocation. These teams work with firm and practice leaders to implement processes, programs, and tools that support the firm’s business goals and help the firm deliver more value to clients.
Chris has an undergraduate degree from Princeton University and a law degree from Stanford Law School. Before joining Wilson Sonsini’s management team, he worked as a management consultant, corporate and securities attorney, and technology company knowledge management leader. He is a member of the board of directors of the International Legal Technology Association and the board of trustees of the College of Law Practice Management.
As Littler's Director of Research Services, Cynthia Brown leads a team of research librarians, assistant librarians and interns to provide the firm’s lawyers and clients with the research resources they need to succeed.
Cynthia is part of the firm’s knowledge management leadership team and is involved daily in the Knowledge Management Department’s efforts to develop innovative systems, procedures and work flows. She reports directly to the firm’s Chief Knowledge Officer.
She manages and creates roadmaps for the collection of critical data, sifting of data for relevance and preparing that data to be pushed out to the right people at the right time. She also oversees all of the firm’s research-vendor relationships, utilizes analytics to determine which tools are needed to maintain the relationships and gathers important data for negotiations. In addition, Cynthia investigates new research and technology tools to ensure that the firm has cutting-edge resources.
Cynthia started Littler’s legislative tracking team in 2010. The team feeds Littler GPS, the firm’s client-based flagship service. Thousands of bills are reviewed daily via a custom built system to provide Littler’s attorneys and clients with insights about pending and enacted labor and employment legislations on federal, state and local levels.
Cynthia leads the team that created the Knowledge Desk, a resource that enables Littler’s attorneys to connect to subject matter experts and a vast collection of databases, print materials, practice group information, internal work product and proprietary data collections. The Knowledge Desk team efficiently searches to locate the exact nugget of knowledge that attorneys need.
Via the Knowledge Desk, attorneys are connected to law firm librarians who are perfectly suited to liaise between attorneys and a legal KM department. With adept archival, research, organization, analysis and synthesis skills, Cynthia’s team takes the guesswork out of determining who to contact, where information resides and determining which external or internal resource best addresses an attorney’s need. During its first year the Knowledge Desk proved to be extraordinarily successful taking in over 18,000 requests, with 26,000 requests expected in its second year.
Cynthia is a member of the Utah State Bar, the American Association of Law Librarians, the Mid-American Association of Law Libraries, the Kansas City Association of Law Libraries and Private Law Librarians and Information Professionals. Prior to joining Littler Cynthia served as head librarian at a full-service regional law firm and as General Counsel at a privately held company.
With a legal technology career that spans more than two decades, Kate Cain has impacted nearly every aspect of a global, multi-service law firm. She recently joined Foundation Software Group as Director of Innovation and Design to help guide the direction of the Foundation Firm Intelligence platform.
Kate has focused on delivering actionable intelligence to advance firm strategy, practice growth and relationship building at firms including Sidley Austin, Winston & Strawn and Kirkland & Ellis. She has led technology initiatives that spanned marketing, business development, finance, pricing, knowledge management and operations. These initiatives included establishing global relationship and experience management strategies along with the technologies to support them and building market and business intelligence functions that institutionalized the use of sophisticated analytics to support data-driven decision making.
A recipient of the Monica Bay STEM Leadership Award and the ILTA Distinguished Peer Award for Leadership, Kate is a long-time volunteer with ILTA, most recently having served six years on the Board of Directors. She is a frequent speaker and author on information and knowledge management and leadership topics.
Adeline Chin is a co-founder of 3 legal related companies, namely:
LawTech Malaysia - a homegrown LawTech ecosystem builder and the organiser behind Malaysia's first ever LawTech Hackathon;
Law Asia 365 - a knowledge management (KM) consultancy firm specialising in KM for the legal practice; and
Cyrus Book Store- a digital book retailer specialising in the sale of law book titles from Malaysia, UK, Hong Kong and many other jurisdictions, and the first mobile app enabled specialist book store in Malaysia.
A University of London law graduate and an MBA holder from Sydney Business School, Adeline has been trailblazing a progressive form of legal KM since 2012. She has authored several whitepapers and publications relating to KM and legal technology, and was a guest speaker at numerous conferences both domestically and abroad.
In her capacity as a KM professional, Adeline has designed, spearheaded and implemented innovative knowledge projects that humanize the law through infusion of technology. She currently sits as a Steering Committee Member of the Asia-Pacific Legal Innovation and Technology Association (ALITA).
Mark is a global thought leader and innovator in the legal industry. He is the CEO of Legal Mosaic (www.legalmosaic.com) a legal business consultancy; regular contributor to Forbes where he has a column on the global legal marketplace; and sought-after international speaker. He and Richard Susskind have teamed up on “The Uncertain Decade,” a series of live digital events on different legal industry topics.
Mark serves as the Executive Chairman of the Digital Legal Exchange (DLEX), a global nonprofit learning/training institute, digital research and thought leadership repository, and community. DLEX is designed to accelerate digital transformation in the legal function and ensure the legal industry can keep pace with its corporate counterparts.
Mark was appointed by the Singapore Academy of Law (SAL) in 2018 to serve as its inaugural LIFTED “Catalyst-in-Residence” and concurrently serves as the General Editor of the forthcoming LIFTED Global Partner white paper on future legal skills. He has been a Distinguished Fellow at Georgetown University Law Center and at Northwestern University Pritzker College of law and presently teaches at Bucerius (Germany), IE Spain), and the College of Law (Australia). His Legal Mosaic blog was recognized by the American Bar Association as one of the 50 outstanding worldwide legal blogs in their inaugural “Web 100.” He also serves as an Intelligence Fellow for ALM.
Adriana De Marco Director, Knowledge Management & Innovation
Stikeman Elliott LLP
Adriana De Marco is the Director, Knowledge Management, Education & Innovation in the Toronto office. In this role, she leads and manages complex projects and operational aspects of the firm’s knowledge management program, innovation initiatives, and library services. Working in collaboration with key stakeholders, she tracks and implements technology solutions and processes to improve efficiency and productivity. She oversees the firm’s extensive precedent, legal research, and knowledge collection, providing guidance to practice groups with respect to best practices for collecting, managing and accessing content. Adriana also works with our other offices on firmwide knowledge and innovation projects.
Adriana is a member of the office’s Knowledge Management & Innovation Committee.
Dave DiCicco Senior Director of Product Management
Dave DiCicco is a Senior Director of Product Management for API Integration and Lexis for Microsoft Office. He has been with LexisNexis for 20 years. Dave is a graduate of the University of Dayton School of Law and 2020 Fastcase 50 Award winner.
Lucy is responsible for the delivery of the Reed Smith’s knowledge, innovation and information strategy. Her role is to facilitate access to the relevant information and knowledge required to deliver exceptional client service. Using technology and project management to provide efficient legal service is a key focus of the firm’s Practice Innovation team, which Lucy leads. The firm has invested in an Innovation programme to harness the ideas and creativity of the firm’s community. Lucy and her team also identify opportunities for the firm to collaborate with clients to help them deliver their own strategic goals.
Lucy was a UK commercial litigator by training, and practiced at Linklaters before moving to a knowledge management role, both at Linklaters and at Berwin Leighton Paisner in London. She joined Reed Smith in 2015 as the Global Chief Knowledge Officer.
She is a regular speaker at legal technology and knowledge conferences in the UK and US and contributes to legal management journals.
Patrick Dundas Knowledge Management Special Counsel
Schulte Roth & Zabel LLP
Patrick Dundas is special counsel at Schulte Roth & Zabel LLP. He serves as the knowledge management (“KM”) special counsel for the Investment Management Group. In this role, he collaborates with attorneys and firm business departments to establish and maintain systems and processes that enable the firm to provide prompt client service of the highest quality by harnessing the collective knowledge of the firm for the benefit of the firm’s clients. Patrick holds a J.D., cum laude, from Fordham University School of Law and a B.F.A., with honors, from New York University.
Ron Friedmann, a lawyer, has spent over three decades improving law practice efficiency and legal business operations with knowledge management, legal technology, outsourcing, and process redesign. He is a legal market analyst at Gartner. Previous positions include Chief Knowledge + Information Officer at LAC Group, partner at Fireman & Company, SVP at Integreon, and CIO at Mintz. Ron is a former COLPM Trustee Ron and author of the Strategic Legal Technology Blog. He Tweets @ronfriedmann.
Bárbara Gondim da Rocha Head of Knowledge Management & Innovation
Rocha, Marinho E Sales Advogados
Bárbara is a lawyer from Brazil and she is currently the Head of Knowledge Management and Innovation at Rocha, Marinho E Sales Advogados, a leading corporate and litigation law firm with 900 legal professionals across the Brazilian territory, where she’s been working for the past 15 years.
Prior to her current role, she spent over 10 years handling cases in civil litigation and got specialized in appeals to the Highest Courts in Brazil. Her interest in technology and process improvement led her on a path to Knowledge Management and she ended up setting up a KM function at her firm.
Bárbara holds a Post-Graduation Degree in Strategic Planning for Law Firms and an MBA in Leadership and Business Management. She has spoken on the topics of Knowledge Management and Technology Adoption at various ILTA events, at the Ark Group Knowledge Management in the Legal Profession Conference in 2018 and other venues.
Of Counsel & Director of Client Experience
Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP
Joe Green Of Counsel & Director of Client Experience
Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP
Joe is the firm’s Director of Client Experience. In this role, he leads the firm’s efforts to design and implement innovative processes leveraging technology to provide a more valuable, client-centric experience.
Joe is also of counsel in the firm's New York office. Joe has extensive experience representing startup and emerging growth technology companies, counseling founders and executives on a wide range of legal and business issues from formation to exit. He also works with the premier venture capital firms and angels that invest in these companies in the U.S. and internationally.
Joe has authored dozens of articles on startup-related issues, the business of law, legal technology and the future of the legal industry. He speaks regularly on these topics at industry and academic conferences, law firms and law schools. Joe’s academic work has been cited by SEC commissioners and staff in public speeches and reports on numerous occasions.
Joe was previously a senior associate at Gunderson and left to join Thomson Reuters as a Senior Legal Editor at Practical Law, the premier online legal know-how service for business lawyers. At Practical Law, Joe created content and technology solutions enabling thousands of law firm and in-house attorney customers in the startup and venture capital space to deliver services more efficiently and effectively. Joe started his legal career as a securities lawyer with Simpson Thacher in New York.
Peter is a Managing Director in EY’s Legal Function Consulting Practice and is EY’s America’s Legal Operations Market Leader. With more than 30 years of industry experience, Peter advises clients on how to develop and implement strategies that align legal staffing operating models, business processes, and data architectures supported by technology and automation.
Prior to joining EY, Peter served as a senior consultant to corporate legal departments regarding business-enabling legal service delivery and operating model design to transform the business of practicing law.
Peter also has direct experience managing legal departments and architecting law firm business models. As a legal operations leader for a solar power provider and as a chief knowledge officer for a global law firm, Peter has extensive experience with law firm pricing & management strategies, contract playbook & template design and management, matter management & billing systems, contract lifecycle management design and support, and legal service technology design and implementation.
Developed technology strategy enabling the digital transformation of the legal service delivery for the legal function of a global financial institution.
Evaluated, recommended, and implemented internal and external legal staffing models supporting new legal service delivery models for legal departments and law firms.
Designed and implemented matter intake, pricing, KYC/AML, conflicts, pricing, document, contract, and knowledge management processes, systems, and change management strategies to enable cost-effective legal service delivery.
Architected legal-business data strategies to track and report global legal projects and their associated costs.
Designed and modeled a managed service for entity and governing compliance for global legal departments.
Reduced the number of law firms used by the legal department of a solar power provider by 40%.
Glenn LaForce Global Director of Knowledge & Research
Shearman & Sterling
Glenn LaForce is Shearman & Sterling's Global Director of Knowledge & Research. He oversees a global team of 40 & coordinates the strategy and execution of both internal and client facing knowledge management and research services. Mr. LaForce received a Bachelor's of Arts in History from Salisbury University in Maryland. He then began his legal career with LexisNexis where he served as the primary business manager for many of the AmLaw 200 firms. Mr. LaForce then became a Shareholder & Chief Strategy Officer of Handshake Software. In that role he focused on new and innovative ways to blend data from disparate legal systems in the Global 100 firms. He then facilitated the sale of Handshake Software to Aderant where he became that company’s first Vice President of Knowledge Management and was responsible for that company’s complete KM strategy.
Daniel Lewis co-founded and led Ravel Law, which LexisNexis acquired in 2017. At Lexis, he leads the practical guidance and analytical businesses, and previously led the legislative tracking business, State Net. Daniel holds a JD from Stanford Law and a BA from Johns Hopkins. He is a visiting professor for IE Law School’s Master in Legal Tech program and from 2012 to 2018 was a fellow at Stanford’s CodeX center. His past experience includes work with the Bipartisan Policy Center in Washington, DC; Cooley, LLP; Passport Capital; the Natural Resources Defense Council; and United States Senator Barbara Boxer. Forbes named Daniel to their 30 under 30 list in 2015 and to their All Star Alumni in 2017.
Scott Rechtschaffen Chief Knowledge Officer, Shareholder
Littler Mendelson P.C.
As Littler's Chief Knowledge Officer, Scott D. Rechtschaffen leads the firm's effort to provide innovative client services by integrating new technologies and work processes and enabling attorneys and clients to access the collective knowledge and experience of the firm's more than 1,000 attorneys. He combines over 25 years of experience representing companies in every area of labor and employment law with a broad understanding of technology to help the firm's attorneys and their clients in tailoring unique solutions that enhance the firm’s ability to deliver legal information and legal services to its clients.
Scott heads the firm’s Knowledge Management Department (KM) comprising dedicated, full-time knowledge management attorneys, who are all experienced in employment and labor law, along with technologists, research specialists and administrative support. The KM Team supports the firm's attorneys, practice groups and major firm initiatives. He has been a key member of the multi-disciplinary teams that developed the award-winning Littler CaseSmart® approach to legal case management and Littler Edge, the firm’s comprehensive knowledge-centered client portal.
In addition, Scott is responsible for the firm's Executive Employer® Conference, an annual gathering of in-house counsel and human resources professionals representing some of the country's leading organizations. He was the co-creator of Winning Through Prevention: The Littler Employment Law Challenge, an innovative teaching tool designed to enhance the training of managers and supervisors.
Scott is the co-founder of ComplianceHR, an innovative joint venture launched in 2015 by Littler and Neota Logic, a legal software company. ComplianceHR leverages Littler’s unparalleled experience and knowledge of employment law with the power of Neota Logic’s expert systems to provide a transformative suite of online compliance solutions for HR and legal professionals.
Previously, Scott served as Senior Vice President of Learning for ELT, the nation's premier provider of on-line employment law training services. He founded the Littler Learning Group, a division of Littler that provides innovative compliance training solutions worldwide. Scott has written extensively and has published articles in national publications on human resources management, knowledge management and legal technology. He regularly speaks at knowledge management seminars and legal technology conferences organized by the American Bar Association's Law Practice Management Section, Association of Corporate Counsel, American Lawyer Media, Legal Marketing Association, International Legal Technology Association, ARK Group and other professional organizations.
In 2018, Scott was appointed as an adjunct professor at Cornell Law School where he teaches legal technology at the Cornell Tech campus on Roosevelt Island in New York City. For his outstanding achievements in the field of knowledge management, Scott has been awarded the Distinguished Peer Award as KM Champion of the Year by International Legal Technology Association, the legal industry’s leading voice on technology in law firms. In 2014, he was named to the Fastcase 50, an annual compilation, "honoring the law’s smartest, most courageous innovators, techies, visionaries, and leaders” and the Financial Times named Scott among the ten most innovative lawyers in North America. In the same year, he was inducted as a Fellow in the College of Law Practice Management, a peer-nominated honor bestowed on law practice management specialists, "who consistently exemplify the highest professional standards and achievements" over at least a 10-year period.
Jill Strand Sr. Manager of Library and Knowledge Information Systems
Fish & Richardson P.C.
Jill Strand is the Senior Manager of Library and Knowledge Information Systems for Fish & Richardson, a top intellectual property law firm. Prior to that she was Director of the Knowledge Management Library at Maslon LLP, a Research Librarian at Faegre & Benson and started a library for a division of Target Corporation in her first job out of graduate school. Before becoming an information professional, she worked as a regional sales manager for Simon & Schuster. Jill earned her MLIS from Dominican University and her B.S. in Journalism from the Honors Tutorial College at Ohio University. She has been an active member of SLA since 2000, was named an SLA Fellow in 2010 and served on the Board of Directors from 2014-2016 and as President in 2015. Her honors include Ohio University Honors Tutorial College Outstanding Alumnus Award and Minnesota Unsung Legal Hero Award in 2018, SLA Legal Division Career Achievement Award in 2016 and SLA Membership Achievement Award in 2013. She also authored a chapter on cost recovery for the Handbook of Information Management (Emerald Publishing.)
Abby Walters Senior Knowledge & Information Systems Analyst
Fish & Richardson P.C.
Abby Walters is the Senior Knowledge Information Systems Analyst for Fish & Richardson. Prior to that, she served as the Library Director at the Office of the Minnesota Attorney General, and as the Library Manager for Maslon LLP. Abby earned her MLIS from Dominican University and her B.A. in Sociocultural Studies from Bethel University. Abby is a member of Special Libraries Association (SLA) and the American Association of Law Libraries (AALL), serving three years on the AALL Annual Meeting Planning Committee, and as a team lead for the 2020 AALL Virtual Conference. She is currently serving as Past-President for the MN Association of Law Libraries (MALL). Abby has been a speaker at multiple MALL meetings, the 2015 AALL Annual Meeting, and most recently for a 2020 SLA Asia webinar.
Meredith Williams-Range Chief Knowledge and Client Value Officer
Shearman & Sterling
Meredith L. Williams-Range is Shearman & Sterling's Chief Knowledge & Value Officer. She oversees & coordinates global strategy in master data management, conflicts, governance, new business intake, records, legal project management, knowledge management, research services and more. She also oversees many of the Firm's resources that allow Shearman to partner with clients and deliver cutting-edge legal tech. She is widely recognized as a leading authority in innovation, legal tech and the practice of law changes, and is a frequent presenter and author.
Ms. Williams-Range received a Bachelor's of Business Administration with concentration in Accounting followed by a Juris Doctorate from the University of Memphis. She is admitted to practice in the state of Tennessee & New York. Ms. Williams-Range is a member of the Association of Women Attorneys and the American, New York, Tennessee and Memphis Bar Associations. In addition, Ms. Williams-Range is the Immediate Past President of the Board of Directors for the International Legal Technology Association. She is a recipient of the Dean’s Distinguished Service Award from the University Of Memphis Cecil C. Humphreys School Of Law for her volunteer work; ILTA's 2011 Distinguished Young Professional Award; ABA's LTRC's Top 10 Women of Legal Tech 2016; a 2017 Fellow of the College of Law Practice Management; 2018 ILTA Distinguished Peer Award winner; 2019 recipient of the New York Law Journal Trailblazer Award and 2019 Financial Times Innovative Lawyers Intrepreneurs Top 10 Shortlist.
Ms. Williams-Range is a regular speaker, blogger and author. Some recent examples include “The Innovation Advantage - Driving Client Value in the Midst of COVID-19”, LawNext Live, Virtual (May 2020); “Knowledge Management Acceleration”, Litera The Changing Lawyer”,, Virtual (April 2020); “Keynote Address: Addressing the Pillars of Change: People, Process, Tech….and Data,” KM in the Legal Profession ARK Conference, New York City, New York (October 2019); “Social Media Ethics: The Use of Interactive Technology & Data,” ACFE Fraud Conference, Houston, Texas (October 2019); “The New Technologies,” Cornell Tech, New York, New York (September 2019); “Legal Technology at Law Firms and In-House: Moving Forward with Innovation,” Harvard Legal Technology Symposium, Boston, Massachusetts (September 2019) “Impact of Advanced Legal Research Tools,” ” ILTACON, Orlando, FL (August 2019); “New Knowledge For New World Orders,” Janders Dean Horizons, London, England (June 2019); “Innovation, Client Collaboration, and Business Development Through Document Automation,” LegalTech, New York City, New York (February 2019); “Adopting Analytics in Legal Practice,” LegalTech, New York City, New York (February 2019); “Knowledge Management - From Cost Center to Profit Generator, Using KM to Bring Business into Your Firm” KM in the Legal Profession ARK Conference, New York City, New York (October 2018); “Leveraging Technology to Harness Data and Drive Efficiency in Your Firm” ILTACON, Washington, DC (August 2018); “Moneyball Lawyering,” ARK BI Conference, New York City, New York (April 2018); "Building a Better Law Firm — People, Process & Technology," Legal Executive Institute Forum Magazine (January 2018); and "Why Knowledge is Power for Lawyers," Profile (July 2017).
Susan Woodhouse Sr. Director Knowledge Management & Principal
Littler Mendelson P.C.
Susan Woodhouse is the Senior Director of Knowledge Management at Littler Mendelson, PC. In her role she manages the Knowledge Management (KM) department, comprising attorneys, researchers and technologists. As an advocate of innovation, she is deeply committed to developing tools, services, products and support that allow attorneys to consistently deliver the highest quality client services across practice areas and geography. Susan’s vision, creativity and employment-law experience were crucial to the development of several Littler products and services, including PolicySmart, an online compliance tool that provides employers with employee handbook templates and enables employers to track legislative and regulatory changes in HR policies and procedures ; Littler GPS®, an online database that provides employers with instant access to recent legislative and regulatory developments across every U.S. jurisdiction; and Littler LaborSmart®, a cutting-edge technology solution for the analysis, organization and benchmarking of collective bargaining agreements (CBA).
Susan’s contributions to the firm’s KM department have led to several recognitions, most recently she was named 2015 Knowledge Management Professional of the Year by International Legal Technology Association’s (ILTA) Distinguished Peer Awards. Additionally, in 2014, 2015, and 2016 she was included in the list of the nation’s “Most Powerful Employment Attorneys” in Human Resource Executive and Lawdragon Inc., which identifies employment lawyers nationwide for professional excellence.
Susan’s contributions help Littler remain agile and responsive in an environment where clients increasingly expect their outside counsel to provide more efficient and cost-effective service. She received her B.A. from the University of California at Santa Barbara and her J.D. from Santa Clara University.